Widerrufsrecht

Return & Refund Policy

Thank you for choosing Salomon products. We are committed to providing our European customers with high-quality, authentic products and a worry-free shopping experience.

If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.

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1. Return Period

In accordance with European consumer protection regulations, you have the right to request a return within **14 days** of receiving your items.

To initiate a return, please contact us via our customer service email within the specified timeframe:

Customer Service Email:
[RobYamamoto788@gmail.com]

Please provide the following details:

* Order number
* Recipient's name
* Reason for return
* Photos of the item (if necessary)

Our customer service team will assist you promptly with the return process.

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2. Return Conditions

To ensure the return is processed smoothly, the returned item(s) must meet the following conditions:

* The item must remain unused;
* The original packaging must be intact;
* All tags, accessories, and included items must be returned together;
* The item must show no signs of wear, damage, or stains.

We recommend trying on shoes indoors to verify size and comfort, so as not to affect your eligibility for a return.

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3. Return Process

Please follow these steps to request a return:

*Step 1:
Send an email to our customer service address to submit your return request.

Step 2:
Wait for customer service to confirm the return details and provide return instructions.

Step 3:
Ship the item back according to the provided instructions.

Step 4:
We will process the refund after receiving and inspecting the returned item.

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4. Refund Method

Once the returned item has been approved, we will process the refund within 7 business days.

The refund will be issued via the original payment method used when the order was placed.

If you chose Cash on Delivery:

* Please contact customer service to provide the necessary information for the refund;
* We will arrange the refund after confirming that the return meets the requirements.

Please note that the actual time it takes for funds to appear in your account may vary depending on the processing times of different banks or payment institutions. ---

5. Product Quality Issues or Order Errors

If the item you receive falls into any of the following categories:

* Damaged during shipping;
* Does not match the order;
* Has quality issues;

Please contact us as soon as possible after receiving the item.

Please provide:

* Order number;
* Photos of the item;
* Description of the issue.

We will provide a solution based on the specific situation, such as an exchange or a refund.

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6. Non-Returnable Items

Returns may not be accepted in the following cases:

* The item shows signs of significant use;
* Damage caused by the customer;
* Missing original packaging, tags, or accessories;
* The return period has expired.

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7. Return Shipping Costs

Regarding return shipping costs:

Customer's personal reasons (e.g., wrong size, personal preference):
The customer is generally responsible for return shipping costs.

Product quality issues or incorrect item sent:
We will cover the associated costs and provide a solution for the customer.

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8. Order Cancellation

If the order has not yet entered the shipping process, you may contact customer service to request a cancellation.

Once the order has been shipped, the return process must be followed.

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9. Contact Us

If you have any questions regarding returns or refunds, please contact us: