Frequently Asked Questions (FAQ)
1. Do you sell authentic Salomon products?
Yes, we sell authentic Salomon products that match their descriptions.
All items undergo a quality check before shipment to ensure they reach the customer in excellent condition.
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2. Are the products brand new?
Yes, all products are brand new and unused, packaged and shipped according to standard retail practices.
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3. How do I choose the right size?
You can refer to the size information provided on each product page.
If you have questions about sizing, please feel free to contact us before placing your order; we will do our best to provide advice.
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4. How soon will my order ship?
Under normal circumstances, orders are shipped within **1–3 business days** of payment confirmation.
Processing times may be slightly longer during promotional periods.
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5. How long does delivery take?
Delivery times vary depending on the destination country and the shipping method.
Generally:
* Europe: Approximately 5–10 business days.
* Remote areas may require more time.
Specific tracking information will be available once the order has shipped.
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6. What is the minimum order amount for free shipping?
Orders within Europe qualify for free shipping on purchases of €80 or more.
Please refer to website announcements for any special promotional offers.
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7. Can I modify or cancel my order after placing it?
If your order has not yet shipped, please contact us as soon as possible.
We will do our best to assist you in modifying or cancelling the order.
If the order has already entered the shipping process, modification or cancellation may not be possible.
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8. Can I return the product after receiving it?
Yes.
Items that meet the requirements of our return policy can be returned within the specified timeframe after receipt.
Please refer to the "Return and Refund Policy" for specific procedures.
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9. What should I do if there is an issue with the product I received?
If you discover shipping damage, missing accessories, or other issues upon receipt, please contact us immediately and provide your order number and photos of the product.
Our customer service team will assist you in resolving the issue as quickly as possible.
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10. How can I check my order status? Once your order has shipped, we will send you the tracking information via email.
You can use the tracking number provided in the email to check the delivery status.
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11. What payment methods are accepted?
We accept various secure payment methods; please refer to the options displayed at checkout to complete your payment.
All transactions utilize secure encryption technology to ensure the safety of your payment information.
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12. How can I contact customer service?
Please feel free to contact us if you have any questions regarding products, orders, or after-sales service.
Customer Service Email:
📧 [RobYamamoto788@gmail.com]
Our customer service team will respond to your inquiries as soon as possible during business hours.
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13. Do you offer promotions?
We run limited-time offers and promotional events from time to time.
We recommend checking our homepage or subscribing to our newsletter to stay updated on the latest deals.
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14. Are there any free gifts with purchase?
During certain promotional periods, we offer free gifts, such as:
* Free Salomon socks with the purchase of selected shoe models;
* Free shipping on orders meeting a minimum spend;
* Other limited-time promotional offers.
Details regarding free gifts and promotions are subject to the information provided on the product or event pages.
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15. Why choose us?
* ✔ Authentic Salomon products
* ✔ Delivery within Europe
* ✔ Free shipping on orders over €80
* ✔ Secure and convenient online payment
* ✔ Professional customer service
* ✔ Comprehensive after-sales support